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Business Management

Issue Tracking

Personal Expenses

Holiday/Sickness

Time Recording

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Document Storage

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Contact Manager

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Business Management

 

Modern businesses thrive on efficiency and high availability of information. The pro@ctive system allows you to control and manage key areas and stream line the recording and processing of data. As essential information can be shared by email and SMS directly from pro@ctive you can be sure your staff are working with up-to-the-minute facts and figures.

Personal Expenses

 

> Comprehensive expenses submission system.

> Proxy claim submission.

> Import of Credit Card transactions from bank’s CSV file.

> Batch or one-off payments.

> Warnings for Government and Company Policy restrictions.

> Full analysis, including Nominal postings and VAT.

> Automatic calculation of car mileage allowances.

> Foreign currency conversion via real time web service.

> Advances.

> Manager authorisation process.

> Originator emailed with progress of the claim.

> Comprehensive reports.

Holiday / Sickness

 

> Holiday/Sickness register.

> Control of entitlements.

> Management authorisation.

> Conflict alerting.

Time Recording
 
> Users can log and analyse their time spent on specific tasks.
> Flexible reporting facility showing month, year-to-date and cumulative figures.
> Reports can be automatically emailed to users on a regular basis according to their own criteria.
> Pro-forma Invoicing of chargeable time.

Issue Tracking & Change Management

 

> Real time view of all issues in the system with multiple filtering.

> User defined workflow/process for each issue type.

> Wide range of issue types from Calls to Bugs to Complaints.

> Easy change of status/workflow progression.

> Relevant personnel kept informed by email or SMS.

> Allocation of tasks to individual or role .

> SLA monitoring.

> Pro-forma Invoicing of chargeable issues.

> Enquiry by reference, customer reference, Purchase Order number or pro-forma invoice number.

> Full details of dates opened/closed, priority, status, history etc.

> Notes.

> Attachments e.g. screen shots, mock ups, specifications

> Customers can see their own issues.

> Full  search facility by application and/or issue type.

> Statistics and Trend Analysis, including Excel import facility.

Quality Assurance
 
Quality management includes the ability to identify and log improvements required in company operations and business
processes. For companies working toward or with ISO
Quality approval the system enables them to document all process and procedures to maximise management control and adherence to ISO requirements.